Tuesday, October 31, 2006

Clearly the Cap Does Not Fit

Even the late, great Johnnie Cochran could see I did not receive the hat I was supposed to. Due to the mishap, I have sent The Online Store of the Orlando Magic the following email:
Hello. I have a problem regarding my recent order _____ which was for a #1412 Varsity Fit Hat. [link to page]

I received my package today only to find the hat I received did not match the one advertised on the site. The invoice _____ and tag both indicate that the cap is what I ordered: a Varsity Fit Hat that is navy/wht in color. And the hat I received indeed matches the physical description.

However, the hat I received is not the one I ordered. I have included a picture that shows the two side-by-side. Clearly there was a mix-up, as the hat I received is not even available on the site. [see here]

I would like to return this hat and receive the one I originally ordered. I understand the #1412 is currently out of stock, but I hope this will be resolved soon. After all, I'd like to wear Magic gear as soon as possible! Any help is appreciated.

Thanks for your time.

Stay tuned folks. All five of you.

UPDATE: The Orlando Team Shop sent an automated message this morning saying they received my email and will respond ASAP. Still waiting for a reply from an actual humanoid.

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